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Privacy Policy


Mac & More is committed to protecting your privacy. This Privacy Policy explains our data processing practices and your options regarding the ways in which your personal data is used. If you have any requests concerning your personal information or any queries with regard to our processing please contact us at privacy@mac-more.com

Collection of information

Mac & More collects the details provided by you on registration together with information we learn about you from your use of our service and your visits to our web site and other sites accessible from them. We also collect information about the transactions you undertake including details of payment cards used.

We may collect additional information in connection with your participation in any promotions offered by us, and information you provide when giving us feedback or completing profile forms. We also monitor customer traffic patterns and site use, which enables us to improve the service we provide.

Information use

We will use your information to provide and personalise our service and to detect and prevent fraud. We will also use your contact details to communicate with you. We may use your information to send you offers and news about Mac & More products and services or those of other carefully selected companies, which we think may be of interest to you. We may contact you by post, email, telephone or fax for these purposes.

Once you have registered to use Mac-More.com, you will be provided with access to a "Contact Preferences" page that will allow you to tailor our commercial communications to your preferences.

We like to hear your views to help us improve our service. From time to time, we may contact you by post, email, telephone or fax to ask your opinions. Again, if you do not want to be contacted for this purpose, please make your choice on the "Contact Preferences" page.

We may use your information to verify your identity and prevent or detect fraud. In performing these checks your information may be disclosed to credit reference agencies, who may keep a record of that information. This is not a credit check and your credit rating will be unaffected.

Please note that there may be instances where it may be necessary for us to communicate with you, in any event, for administrative or operational reasons relating to our service.

Information Disclosure

Your information may be passed to and used by Mac & More Company. We will never pass your personal information to anyone else, except where we are required or permitted to do so by law, for any successors in title to our business and suppliers that process information on our behalf both in the Kenya and abroad. We may also use and disclose information in aggregate (so that no individual customers are identified) for marketing and strategic development purposes.

Delivery Information

For smaller or single purchases you have the option of next-day delivery & next-day store pick-up, this applies if you place your order within the working hours excluding Bank Holidays. Delivery to some postcodes, such as Nairobi & outlying mainland postcodes, takes 2 business days. Delivery to Places outside Kenya postcodes may take slightly longer. If you purchase any item from our shopping store, we will send you a text message to confirm the delivery day. If this next-day delivery does not suit you, just text back your preferred day from the options provided, and we will deliver it when you want.


For multiple purchases you can normally choose your delivery date when you place your order. For items that are delivered directly by our suppliers, e.g. Memories and items requiring special installation or where you don't have your postcode to hand, we will not be able to confirm delivery dates when you order, but will ring you back to arrange delivery. Similarly, if you live in a more remote part of Kenya we will call you to make special delivery arrangements.

For delivery of multiple products, we will contact you before your delivery is due to confirm the arrival date & to offer a maximum of a 4-hour time slot for the delivery. We contact you on the day before delivery to remind you we are coming.

Satisfaction Guaranteed

Mac & Mores’ objective and goal is that you are completely satisfied with your purchase of our products and services. If for any reason you are not satisfied, please let us know by:

  • Calling Mac & More home number +254-20 4450669

Or use our website at “contact us” area

Upon receiving your request, our customer service team will act promptly to achieve your satisfaction subject to the Warranty described in your contract. Remember, “Your satisfaction is our passion”

Terms and Conditions

By accessing or using any features of the site, including the purchase of products and services on the site located at www.mac-more.com and operated and managed by Mac & More, you agree to be bound by these terms of service, all visitors to and users of any aspects of Mac & More Site are bound by these Terms of Service. We reserve the right to modify the Terms of Service at any time without prior notice to you. Therefore, we recommend that you read these terms of service carefully each time you use this Web site.

Please note that the guidelines, policies and other terms and conditions of service and use of other Web sites affiliated with Mac & More may vary from these Terms of Service.

As a User of the Mac & More Site you may, from time to time, post content and share it with other users, read content generated by other visitors to the Mac & More Site and other affiliated sites, and view third party postings and reviews regarding products and services. If you wish to post content to, or participate in the Mac & More Site other than simply by reading product information and content and reviews posted by others, you must register using the registration form available at https//mac-more.com.

These Terms of Service set out the legally binding terms with respect to your use of the Mac & More Site. Please read these Terms of Service carefully.

Changes to the Mac & More Site

You agree and understand that, the Mac & More site including any and all features available, may be modified by us, in our sole discretion, at any time without prior notice. Unless expressly stated otherwise, any new features, new services, enhancements or modifications to the Site implemented after your initial access to the Mac & More Site shall be subject to these Terms of Service, we reserve the right to investigate and take appropriate action, including legal action, in our sole discretion, against anyone who violates these Terms of Service, including without limitation, by removing any User Content posted in violation of these Terms of Service, terminating the registration of such violators or blocking such violators' use of the Mac & More Site.


In order to access some features of the Mac & More Site, you may be required to register and to select a password and user name, which shall consist of an email address you provide and User ID. If you register, you agree to provide us with accurate and complete registration information, and to inform us immediately of any updates or other changes to such information. For example, you may not:

Enter, select or use a false name or an email address owned or controlled by another person with the intent to impersonate that person, or

Use a User ID a name subject to any rights of a person other than yourself without appropriate authorization. Failure to comply with the terms of this paragraph shall constitute a material breach of these Terms of Service, which may result in immediate termination of your account. In addition, we reserve the right to refuse registration of, or cancel a User ID in our discretion.


You shall be responsible for maintaining the confidentiality of your password, and you are fully responsible for all activities that occur under your User ID and password, whether or not you authorize such activities. Any User ID and password for your access to the Mac & More Site shall be for your personal, non-commercial use only. You agree to (a) immediately notify us of any unauthorized use of your User ID or password of which you become aware, and (b) ensure that you exit from your account at the end of each session.

Use of the Site

You may use the Mac & More Site solely for your personal, non-commercial use. For example, you may use the Mac & More Site to solicit opinions, ideas and other input from, and share ideas and opinions with, other Users, and to search the Mac & More Site for User Content and business or product information. You may also invite people you know to join the Mac & More Site. You acknowledge and agree that we do not control the User Content posted to the Mac & More Site, or any links to other websites, including the content of any messages, and that we do not guarantee the accuracy, integrity or quality of any User Content. You further understand and agree that

We do not necessarily endorse, support, sanction, encourage, verify, or agree with the comments, opinions, or statements or other User Content posted on or otherwise displayed on or transmitted via the Mac & More Site, or

We do not make any promises, guarantees or warranties with respect to any of the User Content or products, services, information, content or materials featured or mentioned on the Mac & More Site. All User Content, including advice and opinions posted by Users, comprises the views and responsibility of those who post such User Content, and does not necessarily represent the our views. You understand that, by using the Mac & More Site, you may be exposed to User Content that is offensive, indecent or objectionable.

Limitations on Rights to Use

Without limiting the generality of any other provisions of these Terms of Service, you agree you shall not

Download, modify, reproduce, adapt, translate, reverse engineer, create derivative works based upon, publicly display, sell, rent, license, or in any way commercially exploit any portion of the Mac & More Site, except and to the extent expressly permitted under these Terms of Service;

Remove any copyright, trademark or other proprietary rights notice contained in or on the Mac & More Site;

Collect any information about other Users (including usernames and/or email addresses) for any purpose other than to solicit and/or share reviews with other Users;

Reformat or frame any portion of any Web pages that are part of the Mac & More Site;

Create user accounts by automated means or under false impressions

Create or transmit to other Users unsolicited electronic communications, such as "spam," or otherwise interfere with other Users' enjoyment of the Mac & More Site;

Submit to the Mac & More Site any content that falsely states or implies that such content is sponsored or endorsed by us;

Transmit or upload to the Mac & More Site any item containing or embodying any virus, or other feature designed to damage or degrade in any manner the performance of the Mac & More Site, any other Web site, or any computer or other device or system, or the enjoyment of the Mac & More Site by any User;

Use the Mac & More Site to violate the security of or gain unauthorized access to any computer or computer network or other device or system (including unauthorized attempts to discover passwords or security encryption codes);

Submit to the Mac & More Site any content that is unlawful or facilitates, constitutes, promotes or encourages illegal activity; or otherwise use the Mac & More Site to transfer or store illegal material, including any material deemed threatening or obscene;

Copy or store any User Content offered on the Mac & More Site other than for your personal, non-commercial use;

Take any action that imposes, or may impose, in our sole discretion, an unreasonable or disproportionately large load on the Mac & More Site or the IT infrastructure used to operate and make the Mac & More Site available;

Use the Mac & More Site and/ or any User Content, intentionally or unintentionally, to violate any applicable local, state, federal or international law; or

Collect or store personal data about other Users in connection with the prohibited activities described in this paragraph


Use of the Mac & More Site is also governed by our private policy, which we encourage you to review.


As between you and us, the Mac & More Solution Site, including all photographs, images, text, graphics, icons, audio clips, software and other aspects thereof (excluding User Content), all improvements or modifications thereof, all derivative works based thereon, and the collection, arrangement, and assembly of the Mac & More Site, including all copyrights, trademarks, and other intellectual property or proprietary rights in the foregoing, are owned by us or our licensors. As between you and us, subject to any licenses and rights expressly granted herein, you own any User Content posted by you. Nothing contained in these Terms of Service shall be deemed to grant to you or any other User any rights, title or interest in or to any copyright, trademark or other proprietary right of ours or any of our licensors.

Any trademarks, service marks, and other marks and indicators of source or origin that are displayed on the Mac & More Site are the property of Mac & More Solutions or our respective licensors, as applicable. None of such marks may be used in connection with any other product or service, in any manner that is likely to cause confusion among consumers, or to disparage or discredit the owner of such mark. Any trademarks of third parties that appear on the Mac & More Site are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by us. You may not use, copy, modify or display any of the trademarks, service marks, names or logos appearing on the Mac & More Site without the express written permission of the trademark owner.

Nothing in these Terms of Service shall be deemed to grant to you or any other User any license or right in or to any patent, copyright, trademark, trade secret or other proprietary right of ours.

Mac & More reserves the right to refuse or cancel any orders placed for products and/or services which the sale or use of such product and/or service in your State is restricted or prohibited. In the event of a pricing error on the Mac & More Site, Mac & More reserves the right to cancel any orders resulting from such pricing errors.

To properly serve all customers, Mac & More reserves the right to cancel orders that contain defects, especially in selection of products and misleading address. Mac & More attempts to display the colors of the products shown on the Mac & More Site as accurately as possible.

Changes to Terms and conditions

We reserve the right to make changes at any time to these terms of Service. Any modifications to the Terms of Service will be effective upon posting. You agree to review the Terms of Service periodically so that you are aware of any modifications. Your continued use of the Mac & More Site after any modifications indicates your acceptance of the modified Terms of Service.


Any dispute relative to the Mac & More Site, or use or inability to use the Mac & More Site, will be governed by the laws of Kenya

Law Applicable

By visiting Mac & More Site, you agree that the laws of the Kenya, without regard to principles of conflict of laws, will govern these Terms of Service and any dispute of any sort that might arise between you and Mac & More Site.

Contact and Violations                    

Please contact us with any questions regarding these Terms of Service. Please report any violations of the Terms of Service to musoga.b@mac-more.com