Customer Help
Our happiness team is always here to assist.
Common purchase queries answered
Orders and Shipping
The estimated delivery time for your order depends on several factors, including the shipping method you choose and your location. Typically, Mac & More Solutions strives to deliver products within 1-3 business days for standard shipping, although this may vary based on product availability and your specific location. If you opt for expedited shipping, you can expect a faster delivery, usually within 1-2 business days. Once your order is placed, you will receive a confirmation email with tracking information, allowing you to monitor the progress of your shipment.
When making a purchase on mac-more.com, you have the option to create an account during the checkout process. Simply proceed to the checkout page and fill in the necessary information, including your name, email address, and a password. This will create an account for you, which allows you to easily track your orders, manage your preferences, and enjoy a faster checkout process for future purchases. Creating an account is quick and convenient, giving you access to exclusive offers and updates. Start shopping now and create your account during checkout!
To change your shipping address, follow these easy steps:
- Click on ‘My Account’ to log in to your mac-more.com account.
- Once logged in, go to ‘Addresses’ or ‘Shipping Address’ in your account dashboard.
- Look for the option to ‘Edit,’ ‘Change,’ or ‘Update’ your shipping address.
- Fill in the updated address details, including street address, city, state/province, ZIP/postal code, and country.
- Double-check the accuracy of the new shipping address.
- Save your changes.
- Your shipping address is now updated and will be used for future orders.
If you need furtherassistance, please feel free to contact our customer support. We’re here to help!
To track the status of your order, follow these simple steps:
- Click on ‘My Account’ to log in to your mac-more.com account.
- Once logged in, go to the ‘Orders’ or ‘Order History’ page in your account.
- Look for the specific order you want to track and click on it to view more details.
- You will find the current status of your order displayed, such as ‘Processing,’ ‘Shipped,’ ‘In Transit,’ or ‘Delivered.’
- If a tracking number is available for your order, it will be shown along with the shipping carrier’s name.
- Copy the tracking number or click on any provided tracking link.
- Open a new tab or window in your web browser and visit the website of the shipping carrier associated with your order (e.g., FedEx, UPS, or USPS).
- Find the tracking section or input field on the shipping carrier’s website.
- Paste or enter the tracking number obtained from mac-more.com.
- Submit the tracking number and wait for the shipping carrier’s website to display the most up-to-date tracking information for your order, including the estimated delivery date and the current location of your package.
If you need further assistance, please don’t hesitate to reach out to our customer support. We’re here to help!
At Mac & More Solutions, we prioritize the security and privacy of our customers. We do not store credit card information on file. We understand the importance of safeguarding sensitive financial data and have implemented stringent security measures to ensure your information is protected.
During the checkout process, we use industry-standard encryption technologies to securely transmit your credit card information directly to our trusted payment service providers. This ensures that your payment details are handled securely and confidentially.
At Mac & More Solutions, we prioritize your peace of mind, and our commitment to your security means that your credit card information is handled with the utmost care and is not stored on our servers. If you have any further questions or concerns regarding payment security, please feel free to contact our customer support team, and we will be happy to assist you.
At Mac & More Solutions, the requirement to charge sales tax depends on several factors, including your location and the specific tax regulations in effect. Sales tax may be applicable based on your jurisdiction’s laws.
During the checkout process, the sales tax, if applicable, will be calculated and added to your order total. The specific sales tax amount will be displayed before you confirm your purchase.
Please note that sales tax regulations can vary, and it is essential to comply with the laws in the jurisdictions where we operate. We strive to ensure accurate and transparent tax calculations based on the provided information.
If you have any further questions regarding sales tax or any other inquiries, please don’t hesitate to contact our customer support team. We are here to assist you.
At mac-more.com, we currently focus on shipping to most countries in the East and Central African region. We strive to provide our services to as many customers in that area as possible. However, please note that there may be certain countries or regions within East and Central Africa that we may not be able to ship to due to logistical constraints or other factors. To confirm if we ship to your specific country within the East and Central African region, we recommend visiting our website’s shipping information page or contacting our customer support for the most accurate and up-to-date details.
The packaging of your items may vary depending on various factors, including the products ordered, availability, and logistical considerations. While efforts are often made to consolidate items and ship them together in one package whenever possible, it is not guaranteed for every order.
In some cases, if you order multiple items at the same time, they may be shipped together in a single package to minimize shipping costs and reduce environmental impact. This can be more convenient for customers to receive all items at once.
However, there are situations where items may be shipped separately. This can occur if:
- The items are sourced from different warehouses or fulfillment centers.
- Some items are pre-orders or backordered, and they become available for shipment at different times.
- The items are from different sellers or vendors if your website operates as a marketplace.
- Customs regulations or other shipping restrictions require separate packaging.
Rest assured that even if your items are shipped separately, you will typically receive tracking information for each package. This way, you can track the delivery progress of each item.
If you need to swap an item
Returns and Exchanges
Our goal at Mac & More Solutions is to ensure your complete satisfaction with your purchase. If you are not entirely satisfied with your order, we offer a flexible returns policy to make the process as convenient as possible. Here are the key points of our returns policy:
Return Eligibility: We accept returns within 7 days from the date of delivery. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it.
Return Process: To initiate a return, please contact customer support. Our customer support team will guide you through the return process and provide any necessary instructions or forms.
Return Shipping: Depending on the reason for the return and our policies, the customer may be responsible for return shipping costs. If the return is due to a defect, damage during shipping, or an error on our part, we will provide a prepaid shipping label or arrange for the item to be picked up at no additional cost to you.
Refund or Exchange: Once we receive the returned item and verify its condition, we will process the refund or exchange as per your preference. Refunds are typically issued back to the original payment method used for the purchase. If you prefer an exchange for a different item, we will arrange for the replacement item to be shipped to you.
Exceptions: Some items may be non-returnable or have specific return conditions due to hygiene reasons, software licensing, or other factors. These exceptions will be clearly stated on the product page or in our returns policy.
We recommend reviewing our complete returns policy on our website for detailed information, including any specific terms and conditions that apply. If you have any further questions or need assistance with a return, please don’t hesitate to contact our customer support team. We are here to help!
We apologize for the inconvenience caused by receiving the wrong item. We understand the importance of getting your order right, and we’re here to assist you in resolving this issue. Please follow these steps to address the situation:
Contact our customer support team: Reach out to our customer support as soon as possible to report the problem. You can do this by email or phone. Be sure to include your order number and any relevant details about the incorrect item received.
Provide necessary information: Our customer support team may request additional information, such as photos of the incorrect item or its packaging, to assist in resolving the issue promptly. Please cooperate and provide the requested details to help us understand the situation better.
Return or exchange process: Once we confirm that you received the wrong item, we will guide you through the return or exchange process. This may involve returning the incorrect item to us, at our expense, and arranging for the correct item to be shipped to you as quickly as possible. We will provide instructions on how to proceed.
Refund or replacement: Depending on the availability of the correct item, you can choose between receiving a refund or having the correct item shipped to you. If you opt for a refund, we will process it in a timely manner, typically back to your original payment method.
Follow any additional instructions: Our customer support team will provide any specific instructions or details regarding the return or exchange process. Please follow these instructions carefully to ensure a smooth resolution.
We sincerely apologize for any inconvenience caused and appreciate your understanding as we work to rectify the situation. Our priority is to ensure your satisfaction, and we will do our best to make it right. If you have any further questions or concerns, please don’t hesitate to contact our customer support team.
We apologize for the inconvenience caused by the damaged item you received. We understand that receiving a damaged order is frustrating, and we’re here to assist you in resolving this issue promptly. Please follow these steps:
Document the damage: Take clear photos or videos that clearly show the extent of the damage to the item and its packaging. This evidence will help us assess the situation and expedite the resolution process.
Contact our customer support team: Reach out to our customer support immediately to report the damaged item. You can do this by [provide instructions on how to contact customer support, such as through email, phone, or a dedicated support form]. Make sure to include your order number, a description of the damage, and attach the photos or videos you took.
Review our return policy: Familiarize yourself with our return policy to understand the specific procedures and requirements for returning damaged items. Our customer support team will guide you through this process, but it’s helpful to be aware of the general guidelines in advance.
Follow return instructions: Our customer support team will provide you with instructions on how to return the damaged item. This may involve shipping it back to us, either with a prepaid shipping label we provide or at our expense. Please carefully follow the return instructions provided to ensure a smooth return process.
Replacement or refund: Once we receive the damaged item and confirm the damage, we will offer you the choice of a replacement or a refund. If a replacement is available, we will arrange to send it to you as soon as possible. If you prefer a refund, we will process it promptly, typically back to your original payment method.
We apologize for any inconvenience caused by the damaged item and appreciate your cooperation as we work towards resolving the issue. Our goal is to ensure your satisfaction, and we will do our best to make it right. If you have any further questions or concerns, please don’t hesitate to contact our customer support team.
To ensure that your authorized return is processed correctly, please follow the instructions provided by our customer support team. They will guide you through the return process and provide you with the necessary information, including the specific mailing address for your authorized return.
It’s important to note that the return address may vary depending on factors such as your location, the nature of the product, and the specific return procedures of our company. To avoid any confusion and ensure a smooth return process, it’s best to rely on the instructions provided directly by our customer support team.
When contacting our customer support, kindly request the correct mailing address for your authorized return. They will provide you with the necessary details, including any specific guidelines or requirements for packaging and labeling your return shipment.
If you have any additional questions or concerns regarding the return process or the mailing address, please don’t hesitate to reach out to our customer support team again. We are here to assist you throughout the return process and ensure a satisfactory resolution.
We’re here to provide you with excellent customer support and assist you with any inquiries or issues you may have. Here are the steps to reach our customer support:
Visit our website: Go to www.mac-more.com and navigate to the “Contact” or “Support” page. Look for the customer support contact information, which may include options such as email, phone, live chat, or a support form.
Email support: You can send an email to our designated customer support email address. Make sure to provide a clear and detailed explanation of your query or issue. Include any relevant order information, such as order number, product details, or account information, to help us assist you more effectively.
Phone support: You will find the customer support phone number listed on our website. Dial the provided number during the specified support hours, and one of our representatives will be ready to assist you. Be prepared to provide relevant details regarding your inquiry or issue to help us address it efficiently.
Live chat support: If live chat support is available, you can initiate a chat session by clicking on the live chat option on our website. A customer support representative will join the chat and help you with your questions or concerns in real-time. Provide the necessary details and follow the instructions given by the support representative to receive assistance.
Support form: If there is a support form on our website, fill out the required fields with your contact information and a detailed description of your query or issue. Submit the form, and our customer support team will review your submission and get back to you via email or phone, depending on the provided contact preference.
Please note that response times may vary depending on the volume of inquiries, but we strive to address customer queries and issues in a timely manner.
We are dedicated to providing you with exceptional customer support, and we are committed to resolving any concerns or questions you may have. Feel free to reach out to us through the provided customer support channels, and we’ll be glad to assist you.
If you’ve accidentally entered an incorrect shipping address for your order on mac-more.com, it’s important to take immediate action to ensure successful delivery. Follow these steps:
Contact our customer support: Please reach out to our dedicated customer support team at mac-more.com as soon as possible. Provide them with your order details and explain the situation, emphasizing the need to correct the shipping address.
Act swiftly: Time is of the essence, as we process orders promptly. Contact us promptly after realizing the mistake to increase the chances of address modification.
Review our shipping policies: Familiarize yourself with our shipping policies and terms to understand our procedures for address changes. Keep in mind that certain restrictions or fees may apply.
Check your order status: If your order hasn’t been processed or shipped yet, we may be able to update the shipping address directly. Our support team will assist you accordingly.
Explore delivery services: In case we are unable to modify the address, consider contacting the shipping carrier directly. They may offer services like package intercept or address correction for a fee, depending on the shipment type.
Avoid future issues: To prevent similar problems in the future, please double-check the accuracy of your shipping address during the checkout process. Ensure all details, including apartment numbers, street names, and postal codes, are entered correctly.
Remember, specific procedures for address modifications may vary between retailers and shipping carriers. We are here to assist you, so please don’t hesitate to contact our customer support for personalized guidance based on your unique situation.
At mac-more.com, we understand that circumstances may arise where you need to change or cancel an order. We strive to accommodate such requests to the best of our abilities. Here’s what you should know:
Changing an Order: If you need to modify an order, such as updating the items, quantities, or shipping address, please contact our customer support as soon as possible. We’ll do our best to accommodate your request before the order is processed and shipped. Keep in mind that if your order has already been processed or shipped, it may not be possible to make changes.
Canceling an Order: If you wish to cancel your order, please reach out to our customer support without delay. If your order has not yet been processed, we can typically cancel it and issue a refund promptly. However, if the order has already been processed or shipped, we may need to follow our return or refund policies. Rest assured, our customer support team will guide you through the cancellation process and provide the necessary assistance.
We recommend contacting our customer support as soon as possible after realizing the need for changes or cancellations. This allows us to assist you promptly and increase the chances of a successful outcome. Please note that our ability to modify or cancel an order may depend on various factors, including the order status and fulfillment progress.
For more details about our order modification and cancellation policies, please refer to our Cancellation and Return Policy.
We value your satisfaction and will work closely with you to address any concerns or requests you may have regarding your orders. Don’t hesitate to reach out to our customer support team for further assistance.
At mac-more.com, we understand that you may be eager to get your hands on popular items, even if they are currently sold out. While we cannot guarantee availability for sold-out products, we offer pre-order options when they are available. Here’s what you should know:
Pre-Ordering an Item: If an item is listed as sold out on our website, it may be possible to pre-order it if the option is provided. Pre-ordering allows you to reserve the item in advance, securing your place in line for when it becomes available again. By pre-ordering, you ensure that you will receive the item as soon as it is restocked.
Availability and Timing: Please note that pre-order availability depends on the specific product and its expected restocking timeline. We provide estimated dates for when the item is anticipated to be back in stock. However, these dates are subject to change due to factors beyond our control, such as manufacturing and shipping delays.
Pre-Order Process: To pre-order an item, simply navigate to the product page on our website and follow the instructions provided. You may be required to make a partial or full payment upfront to secure your pre-order. Once the item is back in stock and ready to ship, we will notify you and fulfill your pre-order as soon as possible.
Cancellation and Refunds: If you decide to cancel your pre-order before it is shipped, please contact our customer support. We will assist you with the cancellation process and provide a refund according to our pre-order cancellation policy. Be sure to review our Cancellation and Refund Policy for more details specific to pre-orders.
While pre-ordering offers a convenient way to secure highly sought-after items, we encourage you to act promptly as pre-order availability may be limited. If you have any questions or need further assistance regarding pre-orders, please don’t hesitate to reach out to our customer support team.
