Our goal at Mac & More Solutions is to ensure your complete satisfaction with your purchase. If you are not entirely satisfied with your order, we offer a flexible returns policy to make the process as convenient as possible. Here are the key points of our returns policy:

1. Return Eligibility: We accept returns within 7 days from the date of delivery. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it.

2. Return Process: To initiate a return, please contact customer support. Our customer support team will guide you through the return process and provide any necessary instructions or forms.

3. Return Shipping: Depending on the reason for the return and our policies, the customer may be responsible for return shipping costs. If the return is due to a defect, damage during shipping, or an error on our part, we will provide a prepaid shipping label or arrange for the item to be picked up at no additional cost to you.

4. Refund or Exchange: Once we receive the returned item and verify its condition, we will process the refund or exchange as per your preference. Refunds are typically issued back to the original payment method used for the purchase. If you prefer an exchange for a different item, we will arrange for the replacement item to be shipped to you.

5. Exceptions: Some items may be non-returnable or have specific return conditions due to hygiene reasons, software licensing, or other factors. These exceptions will be clearly stated on the product page or in our returns policy.

We recommend reviewing our complete returns policy on our website for detailed information, including any specific terms and conditions that apply. If you have any further questions or need assistance with a return, please don’t hesitate to contact our customer support team. We are here to help!

To change your shipping address, follow these easy steps:

1. Click on ‘My Account’ to log in to your mac-more.com account.
2. Once logged in, go to ‘Addresses’ or ‘Shipping Address’ in your account dashboard.
3. Look for the option to ‘Edit,’ ‘Change,’ or ‘Update’ your shipping address.
4. Fill in the updated address details, including street address, city, state/province, ZIP/postal code, and country.
5. Double-check the accuracy of the new shipping address.
6. Save your changes.
7. Your shipping address is now updated and will be used for future orders.

If you need furtherassistance, please feel free to contact our customer support. We’re here to help!

To track the status of your order, follow these simple steps:

1. Click on ‘My Account’ to log in to your mac-more.com account.
2. Once logged in, go to the ‘Orders’ or ‘Order History’ page in your account.
3. Look for the specific order you want to track and click on it to view more details.
4. You will find the current status of your order displayed, such as ‘Processing,’ ‘Shipped,’ ‘In Transit,’ or ‘Delivered.’
5. If a tracking number is available for your order, it will be shown along with the shipping carrier’s name.
6. Copy the tracking number or click on any provided tracking link.
7. Open a new tab or window in your web browser and visit the website of the shipping carrier associated with your order (e.g., FedEx, UPS, or USPS).
8. Find the tracking section or input field on the shipping carrier’s website.
9. Paste or enter the tracking number obtained from mac-more.com.
10. Submit the tracking number and wait for the shipping carrier’s website to display the most up-to-date tracking information for your order, including the estimated delivery date and the current location of your package.

If you need further assistance, please don’t hesitate to reach out to our customer support. We’re here to help!

We’re here to provide you with excellent customer support and assist you with any inquiries or issues you may have. Here are the steps to reach our customer support:

1. Visit our website: Go to www.mac-more.com and navigate to the “Contact” or “Support” page. Look for the customer support contact information, which may include options such as email, phone, live chat, or a support form.

2. Email support: You can send an email to our designated customer support email address. Make sure to provide a clear and detailed explanation of your query or issue. Include any relevant order information, such as order number, product details, or account information, to help us assist you more effectively.

3. Phone support: You will find the customer support phone number listed on our website. Dial the provided number during the specified support hours, and one of our representatives will be ready to assist you. Be prepared to provide relevant details regarding your inquiry or issue to help us address it efficiently.

4. Live chat support: If live chat support is available, you can initiate a chat session by clicking on the live chat option on our website. A customer support representative will join the chat and help you with your questions or concerns in real-time. Provide the necessary details and follow the instructions given by the support representative to receive assistance.

5. Support form: If there is a support form on our website, fill out the required fields with your contact information and a detailed description of your query or issue. Submit the form, and our customer support team will review your submission and get back to you via email or phone, depending on the provided contact preference.

Please note that response times may vary depending on the volume of inquiries, but we strive to address customer queries and issues in a timely manner.

We are dedicated to providing you with exceptional customer support, and we are committed to resolving any concerns or questions you may have. Feel free to reach out to us through the provided customer support channels, and we’ll be glad to assist you.

If you’ve accidentally entered an incorrect shipping address for your order on mac-more.com, it’s important to take immediate action to ensure successful delivery. Follow these steps:

1. Contact our customer support: Please reach out to our dedicated customer support team at mac-more.com as soon as possible. Provide them with your order details and explain the situation, emphasizing the need to correct the shipping address.

2. Act swiftly: Time is of the essence, as we process orders promptly. Contact us promptly after realizing the mistake to increase the chances of address modification.

3. Review our shipping policies: Familiarize yourself with our shipping policies and terms to understand our procedures for address changes. Keep in mind that certain restrictions or fees may apply.

4. Check your order status: If your order hasn’t been processed or shipped yet, we may be able to update the shipping address directly. Our support team will assist you accordingly.

5. Explore delivery services: In case we are unable to modify the address, consider contacting the shipping carrier directly. They may offer services like package intercept or address correction for a fee, depending on the shipment type.

6. Avoid future issues: To prevent similar problems in the future, please double-check the accuracy of your shipping address during the checkout process. Ensure all details, including apartment numbers, street names, and postal codes, are entered correctly.

Remember, specific procedures for address modifications may vary between retailers and shipping carriers. We are here to assist you, so please don’t hesitate to contact our customer support for personalized guidance based on your unique situation.

At mac-more.com, we currently focus on shipping to most countries in the East and Central African region. We strive to provide our services to as many customers in that area as possible. However, please note that there may be certain countries or regions within East and Central Africa that we may not be able to ship to due to logistical constraints or other factors. To confirm if we ship to your specific country within the East and Central African region, we recommend visiting our website’s shipping information page or contacting our customer support for the most accurate and up-to-date details.

The packaging of your items may vary depending on various factors, including the products ordered, availability, and logistical considerations. While efforts are often made to consolidate items and ship them together in one package whenever possible, it is not guaranteed for every order.

In some cases, if you order multiple items at the same time, they may be shipped together in a single package to minimize shipping costs and reduce environmental impact. This can be more convenient for customers to receive all items at once.

However, there are situations where items may be shipped separately. This can occur if:

1. The items are sourced from different warehouses or fulfillment centers.
2. Some items are pre-orders or backordered, and they become available for shipment at different times.
3. The items are from different sellers or vendors if your website operates as a marketplace.
4. Customs regulations or other shipping restrictions require separate packaging.

Rest assured that even if your items are shipped separately, you will typically receive tracking information for each package. This way, you can track the delivery progress of each item.